We believe in satisfying and delighting our customers. The product which we sell we believe that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have an easy transparent procedure for it. However, we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product.
Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:
- You can easily find the Return option on My Account page.
- The return will be accepted within One Day of Delivery.
- We will try and replace the product as soon as possible or issue a full refund if you wish to.
- At FarioCity each product is five times quality checked, verified and then shipped to the customer but we understand that manual errors can happen and hence we refund the full cash amount in your FarioCity Wallet with lifetime validity.
- No product will be exchanged.Rs. 125 will be deducted for every item returned as pickup and processing fee.
Do not like the product / Product not as per the picture shown:
- We understand that in some cases that you may not like the product which you have received or you feel that the product is different from what was shown. There might be several reasons for that. However, we do have a flat 3 Days return policy in such cases.
- Please fill the Return section on My Account with a reason for return.
- We will get back to you with the return packing slip and pickup arrangements in 24-48 hours. (if the pickup is not available at your pin code then please send the package back to us and we will reimburse up to INR 100/- as the courier charges)
- As soon as we receive the product in our warehouse you will get store credit which can be used to purchase anything else from the website.
- Store credit is valid for a lifetime. There is no expiry.
- We do add almost 100+ designs daily so we are sure that you will be able to find a suitable item from our ever-increasing collection.
Stitching Problems for International Customers:
- We at FarioCity work with our tailoring team closely to provide you with the best-fitted product. Although as you understand under normal circumstances with your private tailor after many alterations only perfect fit is possible.
- We do recommend you to get the product stitched with your private tailor for the best fit, however, we understand in certain international locations stitching is not possible or it is very close. Hence we provide this service at a nominal cost.
- We recommend that when you select the standard size you also put the detailed sizing for the order in the comments section which is taken from your tailor. Standard sizing may not fit all and in most cases, alterations are required.
- We can alter the product for you free of cost but you will have to send the product at your own expense and we will alter it and send it back to you. One side shipping charge company will bear.
- In any case, the stitched product won’t be taken back and money will not be refunded.
Beads and Sequences coming off:
We hope that people who buy a product with beads and sequences understand that it has a tendency to come off. Even with good handling and shipping, this cannot be avoided. Most such problems can be avoided during stitching. A tailor can hide the part which has fewer sequences or he can fix it all together. Before returning the product please ask your tailor if it can be adjusted. Even if we replace such items there are high chances that you will receive a similar product again.
General Returns Policy
You acknowledge that these terms of returns and cancellation are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. Items can be returned within 3 days from the date of delivery provided they are in the original packaging and unwashed, unopened, unused and undamaged. All damaged items must comply with our terms and conditions before the refund is processed.
Our terms and conditions pertaining to returns and exchange is as follows:-
- Items should be returned unused, unwashed, unopened, undamaged and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.Please inform our customer care department in the event any Goods/Products are delivered without tags.
- Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
- Unidentified returns may be returned to the sender.
- All shoes should be tried on a carpeted surface before wear.
- Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.
- Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
- All custom made designer product orders are non-returnable. All products under the section designers are non-returnable, non-refundable.
- Items may be canceled completely if requested on our customer care within 2 hours of purchase. After which it is subject to FarioCity and its on our discretion to cancel the order and refund the paid amount.
- In case of wrong transaction or error in a transaction, while processing credit card online. The order will automatically be canceled by us and the amount if charged any on credit card will be refunded back in the voucher. Customers need to place a new order in such cases.
- In case of returns we will provide a voucher worth the Invoice value which can be used to buy other product. Unless the product is damaged from our side we do not refund cash back. You will get a store credit or voucher worth the invoice value after deducting any non-refundable charges.
- There is no cash return unless the product is damaged due to the company’s packaging or shipping. We always provide you a store credit subtracting the restocking fee.
- For International shipment we do not pick up in case of returns. Customer has to return it at his/her own expense. Once we receive the product we will send the store credit voucher to make another purchase. Shipping charges are non-refundable.
- All sale items are non returnable, non-refundable, non-exchangeable. All such orders and won’t be exchanged unless the product is damaged.
- All stitched goods (any fabric on website) are non refundable and cannot be exchanged.
- Exchange will be done only once. Exchanged product cannot be exchanged multiple times.
- Cash refund request in following cases will not entertained and will only be exchanged.
- Product is dull compared to photo seen on website.
- Product is too light, too dark than the photo seen on website.
- Product quality is not as mentioned on the website.
If you still have any questions about the returns procedure or buying from our website. Please mail us at [email protected] and we will be happy to help you!